When an accident occurs, please make sure to follow these four steps:
In case of injuries make a first aid check
Contact the police instantly – japanwide at #110.
Contact Ambulance – japanwide at #119
Contact us as soon as you can.
Contact the insurance company hotline – phone number is on top of your rental papers
Please do not forget to receive a certificate of accident from the police.
In case of accident or mechanical failure:
Contact JAF 24h Road Service – membership number and phone number is on top of your rental papers
Contact Tokyo Rentals as soon as possible ; we will assist you all the way and look for local options
In case of THEFT:
Contact the police instantly #110
Contact us as soon as possible